http://www.studergroup.com/ Studer Group is an outcomes based health care consulting firm devoted to teaching evidence-based tools and processes that organizations can immediately use to create and sustain outcomes in service and operational excellence. Partner organizations see clear results in the areas of higher employee retention, greater patient and customer satisfaction, healthy financials, growing market share, and improvements in various other quality indicators. Studer Group has worked with hundreds of health care systems, hospitals, and medical groups since the firm’s inception in 1999 and additionally is operating in Canada, Australia and New Zealand. To learn more, visit www.studergroup.com. Studer Group is an outcomes based health care consulting firm devoted to teaching evidence-based tools and processes that organizations can immediately use to create and sustain outcomes in service and operational excellence. Partner organizations see clear results in the areas of higher employee retention, greater patient and customer satisfaction, healthy financials, growing market share, and improvements in various other quality indicators. Studer Group has worked with hundreds of health care systems, hospitals, and medical groups since the firm’s inception in 1999 and additionally is operating in Canada, Australia and New Zealand. To learn more, visit www.studergroup.com. en-us Copyright 2008, All Rights Reserved 2008-3-13 12:00:00-06 stephen.dickerson@studergroup.com http://www.studergroupmedia.com/conversations_with_quint/dealing_with_workloads.mp3 Listen to Quint Studer explain how to properly manage your workload and how to communicate your concerns with your boss without coming across as a whiner and a complainer. Quint Studer Listen to Quint Studer explain how to properly manage your workload and how to communicate your concerns with your boss without coming across as a whiner and a complainer. Listen to Quint Studer explain how to properly manage your workload and how to communicate your concerns with your boss without coming across as a whiner and a complainer. no 03/13/2008 http://www.studergroupmedia.com/conversations_with_quint/discharge_calls.mp3 Listen to Quint Studer explain how post-visit phone calls can make an impact on patients' perception of care. Quint Studer Listen to Quint Studer explain how post-visit phone calls can make an impact on patients' perception of care. Listen to Quint Studer explain how post-visit phone calls can make an impact on patients' perception of care. no 03/12/2008 http://www.studergroupmedia.com/conversations_with_quint/measurement_diagnosis.mp3 Listen to Quint Studer explain how measurement diagnosis can save time for managers. Quint Studer Listen to Quint Studer explain how measurement diagnosis can save time for managers. Listen to Quint Studer explain how measurement diagnosis can save time for managers. no 03/10/2008 http://www.studergroupmedia.com/conversations_with_quint/the_impact_of_never.mp3 Listen to Quint Studer explain how organizations can overcome a plateau after seeing improved results. Quint Studer Listen to Quint Studer explain how organizations can overcome a plateau after seeing improved results. Listen to Quint Studer explain how organizations can overcome a plateau after seeing improved results. no 03/9/2008 http://www.studergroupmedia.com/conversations_with_quint/top_tactic_hourly_rounding.mp3 Listen to Quint Studer explain why hourly rounding is a top tactic used to improve patients' perception of care. Quint Studer Listen to Quint Studer explain why hourly rounding is a top tactic used to improve patients' perception of care. Listen to Quint Studer explain why hourly rounding is a top tactic used to improve patients' perception of care. no 03/07/2008