"Discouraging Disruptive Behavior: Key Steps to Building a Culture of Safety!"
Presented by Vanderbilt University Medical Center (Nashville, TN) & Studer Group

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"Introduction to Evidence-Based Leadership^SM"
Bob Murphy, RN, Esq., FACHE, Studer Group

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Welcome and Keynote Address featuring Quint Studer & Joe Scarborough

Alignment, Action & Accountability
Quint Studer
Founder & CEO, Studer Group
Author, Wall Street Journal & Businessweek Bestsellers
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"HCAHPS - A Critical Indicator for Healthcare Quality"
Massachusetts General Hospital (Boston, MA) & Studer Group

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"Creating the Best Place to Work in Healthcare"
Sponsored by Modern Healthcare
Baptist Health South Florida & CHRISTUS St. Michael Health System & Waynesboro Hospital

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"Patient Safety and Patient Satisfaction Go Hand in Hand"
Rich Bluni, RN, Studer Group

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"Calculating the Financial Impact - Finding Dollars in Unexpected Places"
Stephanie Baker, RN, CEN, MBA, Studer Group

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"Foundational Communication Skills for Healthcare Leaders"
Beth Keane, Studer Group

"The Impact of an Efficient ED"
Maryvale Hospital (Phoenix, AZ)

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"What you Permit you Promote"
Bob Murphy, RN, Esq., FACHE, Studer Group

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"Engaging Physicians: A Guide to Physician Partnership"
Stephen Beeson, MD, Studer Group

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"The 8 Elements of a World Class Orientation"
Blue Ridge HealthCare (Morganton, NC)

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"Patient 1st: The Best Kept Secret to Attaining and Sustaining Success"
Memorial Hospital Miramar (Miramar, FL)

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"Never Say Never ~ A Nursing Journey to Safer Patient Care through Hourly Rounding"
Cheshire Medical Center/Dartmouth Hitchcock Keene (Keene, NH)

"LDIs - What a Difference a Day Makes!"
Monroe County Hospital (Albia, IA)

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General Session featuring Dr. Stephen Beeson & Rich Bluni

The Engaged Physician
Stephen Beeson, MD
Medical Director, Studer Group
Author, Practicing Excellence
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Inspired Care
Rich Bluni, RN
National Speaker & Coach, Studer Group
Author, Inspired Nurse
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"The Art and Science of Nurse Leadership"
Lyn Ketelsen, RN, Studer Group

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"The Days After - How to Rebuild after the Storm"
University of Texas Medical Branch (Galveston, TX)

"ED Hourly Rounding is Powerful: The Metrics are Evidence!"
Baptist Hospital of Miami (Miami, FL)

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"Diversity in Healthcare - The Journey Continues"
Jackie Gaines, RN, MS, Studer Group

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"Service Matters: Transforming the Culture at OU Medicine"
University of Oklahoma College of Medicine

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"Reducing Operating Expenses: Find Green Dollars"
Sacred Heart Hospital (Eau Claire, WI)

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"Improving the Patient's Perception of Care in the Ambulatory Clinic Setting"
The Medical University of South Carolina

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"Debunk the Myths of Divert and Up-Front Collections"
Southwest Washington Medical Center (Vancouver, WA)

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"System Wide Approach to Moving Organizational Excellence through Accountability and the Nursing Bundle"
Catholic Healthcare West (San Francisco, CA)

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"Building a Spirit of Trust and Collaboration between Physicians and Administration"
Providence Little Company of Mary Medical Center (Torrance, CA)

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"Communication in Tough Times: Working Smarter not Harder for Pillar Results"
Sutter Roseville Medical Center (Roseville, CA)

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"Implementation of an ED Advanced Treatment Area to Improve Patient Throughput"
Providence St. Peter Hospital (Olympia, WA)

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"The Best HCAHPS Defense: A Good Offense"
Clark Memorial Hospital (Jeffersonville, Ind.)

"Foundational Communication Skills for
Healthcare Leaders"
Beth Keane, Studer Group

Discouraging Disruptive Behaviors - It starts with a Cup of Coffee!
Vanderbilt University Medical Center (Nashville, TN)

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"Aligning a Large System around Studer Group Principles"
Community Health Systems
(Franklin, TN)

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Work-Life Blend and Healthcare - Blending Passion and Purpose with your Personal Wellness"
Jackie Gaines, RN, MS, Studer Group

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Hardwiring Employee Forums to Engage, Align and Transform your Culture
Palmetto Health Richland (Columbia, SC)

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Balancing Passion, Purpose and Profit: Improving Revenue, Decreasing Expenses and Improving Patient Care
Heart n' Home Hospice (Fruitland, ID)

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Patient Safety and Patient Satisfaction Go Hand in Hand
Rich Bluni, RN, Studer Group

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Achieving Physician Engagement through the Implementation of Physician Coaching
Wolf Schynoll, MD, FACEP, Studer Group

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"Transforming the Physician Experience of the Community Hospital"
Advocate Good Samaritan Hospital (Downers Grove, IL)

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"Engaging Staff to Achieve Nursing Excellence"
White Plains Hospital Center (White Plains, NY)

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"Achieving Organizational Excellence through Physician Engagement"
Inova Fair Oaks (Fairfax, VA)

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"Transparency and Tenacity During Financial Challenges"
Sherman Health (Elgin, IL)

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"Leadership Impact in Challenging Economic Conditions"
ARAMARK Healthcare (Philadelphia, PA)

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"Hardwiring Evidence-Based Leadership^SM in Education"
Janet Pilcher, PhD and Janice Crenshaw, RN, MSN

General Session

Critical Leadership Skills That We All Need, But Rarely Learn Through Formal Training
Bob Murphy, RN, Esq., FACHE
Senior Leader & National Speaker, Studer Group
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Driving Negativity Out of the Workplace
Liz Jazwiec, RN
National Speaker, Studer Group
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General Session

Seeing the Forests Through the Trees: How Leading Organizations are Keeping their Focus on Quality through the Current Economic Crisis - sponsored by Modern Healthcare
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Rulon Stacey
President/CEO
Poudre Valley Health System (Fort Collins, CO)
2008 Malcolm Baldrige National Quality Award Recipient

Dan Wolterman
President/CEO
Memorial Hermann Healthcare System (Houston, TX)
2009 National Quality Healthcare Award Recipient

Closing Session

Professional Wellbeing & Resilience During Difficult Times
Jay Kaplan, MD, FACEP
Medical Director, Studer Group
Download "Breakfast for Champions"
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Closing Comments
Quint Studer
Founder & CEO, Studer Group
Author, Wall Street Journal & Businessweek Bestsellers