Teaching Physician-Patient Communication (AIDET^SM) for Resuls in All Pillars

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Vanderbilt University Medical Center (Nashville, TN)

AUDIENCE: PHYSICIANS, LEADERS

Introduction to Evidence-Based Leadership^SM

Bob Murphy, RN, Esq, Studer Group (Gulf Breeze, FL)

AUDIENCE: ALL

Diversity Solutions: Melting the Organizational Iceberg

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Studer Group (Gulf Breeze, FL)

AUDIENCE: ALL

Rounding in the Emergency Department - What Goes aROUND Comes aROUND

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Beaver Dam Community Hsopitals, INC. (WI)

AUDIENCE: NURSE, ED

Manage what you Measure – Making the Most of your HCAHPS Results

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Nina Setia, Hackensack University Medical Center (NJ), Karen Cook and Zani Weber, Studer Group (Gulf Breeze, FL)

AUDIENCE: LEADERS, NURSES

Service Recovery – Making it Right, Rebuilding Confidence, Learning from our Patients, and Reducing Malpractice Risk

James W. Pichert, PhD, and Gerald B. Hickson, MD, Vanderbilt University Medical Center (Nashville, TN)

AUDIENCE: ALL

Rounding for Outcomes: Ongoing Communication with Employees to Keep Turnover Low and Engagement High

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Roper St. Francis Healthcare (Charleston, SC)

AUDIENCE: LEADERS

Moving Organizational Performance through highmiddlelow® Performer Conversations

United Regional Health Care System (Wichita Falls, TX)

AUDIENCE: LEADERS

Dropping 5% to Your Bottom Line Through Strategic Cost Reduction

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Sacred Heart Hospital (Eau Claire, WI)

AUDIENCE:LEADERS

Rallying the Organization's Management Team to Deliver Superior Clinical Outcomes

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Advocate Good Samaritan Hospital (Downers Grove, IL)

AUDIENCE: PHYSICIANS, LEADERS, NURSES

Strategies for Creating a Collaborative Patient Care Environment

ARAMARK Healthcare Services and Sherman Hospital (Elgin, IL)

AUDIENCE: LEADERS, NURSES

Using Staff Performance Evaluations to Drive Pillar Outcomes

Blue Ridge HealthCare (Morganton, NC)

AUDIENCE: LEADERS

Hourly Rounding in the Emergency Department and Inpatient Areas

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Baptist Hospital of Miami (FL)

AUDIENCE: NURSES, ED

The Executive Team’s Role in Accountability ~ Methods to Sustain Results Beyond Trust

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Valley Health System (Ridgewood, NJ)

AUDIENCE: LEADERS

Boot Camp – Develop Nurse Leadership Skills in a Supportive Group Environment

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North Mississippi Medical Center (Tupelo, MS)

AUDIENCE: NURSES

highmiddlelow® Performer Conversations: A Dialogue, not a Debate

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Centegra Health System (Crystal Lake, IL)

AUDIENCE: LEADERS

Top Strategies to Impact and Sustain Performance in Physician Practices”

HealthTexas Provider Network (Dallas, TX)

AUDIENCE: PHYSICIANS

Get on Board with New Employee On-Boarding

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Saint Joseph Regional Medical Center (South Bend, IL)

AUDIENCE: LEADERS

Discharge Calls—A Tactic that Improves Quality and Saves Lives

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Pikeville Medical Center (KY)

AUDIENCE: ALL

Engaging Your Board with Passion, Purpose and Pillars!

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United Regional Health Care System (Wichita Falls, TX)

AUDIENCE: LEADERS

Transparency – The Road to Change and Sustained Accountability

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Sharp HealthCare's Affiliated Medical Groups (San Diego, CA)

AUDIENCE: PHYSICIANS, LEADERS

Hardwiring Inpatient Hourly Rounding

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Self Regional Healthcare (Greenwood, SC)

AUDIENCE: PHYSICIANS, LEADERS, NURSES

Selecting Talent – Strategy and Tactics to Select and Retain the BEST!

Jewish Hospital & St. Mary's Healthcare (Louisville, KY)

AUDIENCE: LEADERS, NURSES

Ticket to Ride – Get Your Individualized Patient Care Passports Here

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Ottumwa Regional Health Care (IA)

AUDIENCE: NURSES, ED

Outcomes-Based Leader Evaluations (LEM) – A Valuable Tool for the Learning Organization

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Centura Health (Denver, CO)

AUDIENCE: LEADERS

Practicing Excellence – Physician Engagement Driving Organizational Outcomes

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Studer Group (Gulf Breeze, FL)

AUDIENCE: PHYSICIANS, LEADERS

Pain Management at the End of Life: Using Key Words for Excellent Clinical Results

Sharp HospiceCare (San Diego, CA)

AUDIENCE: ALL

Differentiating on Service - Implementing Key Tactics Such as Interdepartmental Support Service Evaluations

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Newton-Wellesley Hospital (Newton, MA)

AUDIENCE: PHYSICIANS, LEADERS, NURSES

Jumping on the Bus – Successful On-Boarding of New Leaders

Parkwest Medical Center (Knoxville, TN)

AUDIENCE: LEADERS

Aligning Patient Safety and Patient Satisfaction

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Studer Group (Gulf Breeze, FL)

AUDIENCE: ALL

Driving Accountability through Leader Evaluations and the Monthly Meeting Model

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Baptist Hospital of Miami (FL)

AUDIENCE: LEADERS, NURSES, ED

On Being Bored or Being On Board – One Doctor's Story of How Little Changes Helped Make the Leap

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Dartmouth-Hitchcock (Nashua, NH)

AUDIENCE: PHYSICIANS, LEADERS

Studer Group Goes to School: Applying the MustHaves® in Education

Sarasota County Public Schools (FL)

AUDIENCE: ALL